Customers have the right to considerate and respectful service.
Customers have the right to a full explanation of the services provided.
The confidentiality of customers shall be strictly maintained.
There must be written consent for any disclosure of information.
Customers are assured access to their records with the assistance of staff
Customers have the right to non-discriminatory services.
Chautauqua Opportunities, Inc. and Chautauqua Opportunities for Development, Inc. will provide services without bias.
Customers have the right to a maximum amount of privacy consistent with the effective delivery of services.
Customers and /or legal guardians of customers will receive a report and findings of any incident and/or allegations of incident.
Customers have the right to be informed of the agency’s complaint policies and procedures; and to initiate any question, complaint, or objection accordingly.
